It was almost laughable to watch a spokesperson for Insulate Britain, the M25-blocking group of environmental protesters, walking off ITV’s Good Morning Britain in a huff the other day. He had been challenged on why his own home wasn’t insulated, and whether the protests weren’t irresponsible and counter-productive. Indeed, presenter Richard Madeley did laugh at… Read more »
Five crisis handling lessons from Joe Biden’s car-crash interview on the Afghanistan withdrawal
US President Joe Biden’s interview with ABC News on the hasty withdrawal of American troops from Afghanistan, leading to a Taliban takeover and humanitarian crisis, has been widely criticised. Some of his responses were jumbled and he seemed to struggle with detail, perhaps because of his age. But even aside from this, there were five… Read more »
Dodging the Reputational Threat from Anti-social Media
Events of the past few weeks suggest that companies and public sector organisations need to think twice, or preferably three times, before getting involved in social media debates which have become increasingly rancorous. Otherwise they risk becoming the victims of a reputation-damaging social media pile-on which can go viral. A new Cambridge University study confirms… Read more »
Get your message across in an interview – without sounding like a robot…
Former Labour party leader Ed Miliband, in a recent podcast, has talked about one of his most cringe-worthy moments as leader, back in 2011. In a pre-recorded interview with ITV news that turned into a bit of a car-crash, he was so keen to get his ‘key message’ across that he kept parroting almost the… Read more »